Posts Tagged ‘No Phone Support’

Network Outage at DreamHost

Monday, August 27th, 2007

More router IOS problems at DreamHost. The question that needs to be answered is why a single problem with their network equipment can take down their entire network infrastructure? I think they are a great group of people, but as a customer the ongoing network problems and lack of phone support are hard to stomach.
Network Problems – router issues persist

Dreamhost Frustrations

Thursday, March 1st, 2007

How do webhosting companies without telephone support stay in business? The two worst offenders areDreamHost and OnSmart. The strange thing is that OnSmart is a million times better than DreamHost because they have a chat window on their homepage that is staffed 24×7, while most server outages at DreamHost take 30 – 90 minutes to resolve.
DreamHost