Dear SnapNames Customers: 

As you may already be aware, the SnapNames service has been unavailable 
since Saturday evening, U.S. Pacific time.  Since then, our technical 
team has been working to restore service.  Our current estimate is for 
the service to be on line in the next 18 hours.  Should that estimate 
change, we will post an update at www.snapnames.com .  

We recognize this is the third outage for our service within the last 
several weeks.  The problem is related to one of our vendors' systems, 
unfortunately, and our team has been working nonstop with the vendor to 
correct the issue.  

Outages of this nature and duration of course are very unusual for 
SnapNames; since we began our service in 2001, outages have been 
extremely rare and our record for technical service, customer care and 
integrity has been well regarded by our customers and partners.  It's 
very important to us to maintain that confidence in our service and our 
team, and we're working as quickly as we can to make sure the problem 
is resolved correctly. 

If you currently have bids placed for auctions that were scheduled to 
end Sunday or today, those names will now be scheduled to complete 
auctions tomorrow and Wednesday, respectively.  Again, if there is a 
change to that schedule, we will post a notice at the SnapNames site. 

In the meantime, should you have questions, please contact us here:

Technical Support:            support@snapnames.com

Telephone:                    1 800 385-4075 (toll-free in the U.S.)
                             +1 503-241-8547 (outside the U.S.) 

Our team is available during U.S. Pacific time business hours. 

Thank you again for your business, and please accept our apologies for 
this inconvenience. 

Sincerely, 

The SnapNames Team